Your Ocean Jazz piece has a one year warranty. We offer complementary repairs for any defects or damage found within one year of the date of purchase. There will be a fee of $35 for repairs requested after one year from the date of purchase. Some repairs may result in higher fees if components are determined missing. If we cannot repair your piece, we will be happy to replace it with the same or similar style of equal or greater value.
To submit your request, please complete the Jewelry Repair Form or contact firstname.lastname@example.org. A completed copy of the Jewelry Repair Form MUST accompany your piece in order for processing.
For requests made after the one year warranty, please send the $35 payment. Please enclose a check made payable to Ocean Jazz Maui, or include your payment information on the Jewelry Repair Form. Additional fees may be added upon receiving your item.
This policy applies only to Ocean Jazz pieces. Mini 'Opihi Jewelry (rings, necklaces and earrings) are not included in this policy. Please contact email@example.com with any questions. Mahalo!