JEWELRY REPAIR

$22.50



JEWELRY REPAIR INFO

Ocean Jazz jewelry has a three month warranty. We offer complementary repairs for any defects or damage found within three months of the date of purchase.

There will be a fee of $20-$30 for repairs requested after three months from the date of purchase. Some repairs may result in higher fees if components are determined missing. If we cannot repair your piece, we will be happy to replace it with the same or similar style of equal or greater value. You will be responsible for costs when sending the item to us.


DETAILS

- If the item to be repaired is within the three month warranty, please contact us and provide the following information:
1) Item
2) Description of damage/defect
3) Date of Purchase


-If the item to be repaired is not within the three month warranty, please do the following:
1) Select item and quantity to be repaired from the listed options
2) In the 'Note to Seller' section, please include a description of the repair needed
3) Complete the transaction
4) Send your item (with tracking) to us! We will message you the address upon receiving your order.


This policy applies to Ocean Jazz jewelry pieces only. Policy does not cover missing or lost items. Please allow 2-3 weeks for your item to be repaired. Feel free to contact us with any further questions.

ALOHA!

Shipping & Policies

Shipping from United States

Processing time

1-2 weeks

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Legal imprint